Our services reflect our true identity we offer with the high-class and ever so original and elegant style with the harmony we show along, in terms of amenities, fitness club, food, sitting rooms, conference rooms, bedrooms, and hospitality.

Terms and Conditions

Preamble

1. The site enables users to reserve rooms in the hotel
2. The reservation can also be made via mobile services (mobile Internet site)
3. The customer confirms having received from sas hotel all the necessary information on the site
4. Any reservation made via the www.sasaljubail.com website implies consultation and full and unreserved acceptance of these general terms and conditions and the sales conditions for the reserved rate.
5. The customer agrees to these general terms and conditions and the sales conditions for the reserved rate at the time of reservation; no reservation is possible without this agreement.
6. The customer has the option to save and edit these terms and conditions by using the standard functions of his browser or computer.
7. The customer, prior to ordering the services, declares that the reservation of these services is for personal use. 8. As the consumer, the customer has specific rights that in theory would be applied where the reserved services would not be for personal use.
9. All the information available at www.sasaljubail.com is shown in English and arabic languages.
10. The customer confirms that he is fully able to legally commit to these terms and conditions.

2. Definitions

The terms used in this document are defined as follows:
« acknowledgement of receipt »:
email sent by sasaljubail.com to the customer summarizing the reservation made by the customer and confirming that sasaljubail.com has received the reservation
« reservation confirmation »:
virtual document summarizing the services reserved online by the customer, and possibly stating the customer's bank card number in the context of a prepayment or guarantee. Accepting the reservation confirmation commits the customer contractually « customer »:
individual acting on personal or professional interests but without relation to hotel activity
« email »:
any message, in text, voice, sound, or image format, sent by a public communication network and stored on a network server or in the workstation equipment of the recipient until it is retrieved by said recipient
« reservation request »:
request for a hotel room reservation submitted by the customer via mobile or Internet services
« partners »:
providers of services available at www. sasaljubail.com
« online reservation »:
reservation of hotel rooms by way of a virtual reservation form on the SAS website, available at www. sasaljubail.com.
« service »:
reservation of hotel rooms of which the main features are displayed at www. sasaljubail.com
« website »:
service operated by sas hotel on the Internet network, available at www. sasaljubail.com.

3. Subject

1. These terms and conditions define the rights and obligations of the parties under the scope of the remote reservation of services offered by sas hotel on its website, www. sasaljubail.com
2. They govern all the steps required for reservation and post-reservation between the contractual parties.
3. The customer confirms that he is aware of and has accepted these general terms and conditions of sale and the sales conditions for the reserved rate, which are available on the www. sasaljubail.com website.

4. Scope of application

1. These general terms and conditions of sale apply to all reservations made online.

5. Validity

1. These terms and conditions of sale apply for the entire length of time that sas hotel services are available at www. sasaljubail.com.
2. sas hotel reserves the right, without notice or indemnity, to temporarily or permanently shut down the website www. sasaljubail.com or its online reservation pages.
3. sas hotel is not responsible for damages of any nature that may result from these changes and/or from the temporary unavailability or indeed permanent shutdown of all or part of the site or its associated services, such as the online reservation pages.

6. Reservation

1. The customer selects the services presented on the website.
2. The customer confirms that he is aware of the nature, the purpose and the reservation terms of the services available on the website and that he has requested and obtained the necessary and/or supplementary information required to make the reservation in full knowledge of the facts.
3. The customer is solely responsible for his choice of services and their suitability as to his needs, such that sas hotel shall not be held responsible in this aspect.
4. The reservation is deemed accepted by the customer at the end of the reservation process.

7. Reservation process

1. Reservations made by the customer take place by way of the virtual reservation form available online at www. sasaljubail.com or by a reservation request sent via mobile services.
2. The reservation is deemed to be created upon sas hotel's receipt of the reservation form or reservation request, or upon an online prepayment by bank card.
3. Prior to any reservation, the customer shall complete the information required in the reservation form or request.
4. The customer attests to the truth and accuracy of the information submitted.

8. Acknowledgement of receipt of the reservation

1. The customer reservation is subject to an acknowledgement of receipt by email.
2. For online reservations, the emailed acknowledgment of receipt of the reservation summarizes the contract offer, the services reserved, the prices, the sales conditions related to the selected rate and accepted by the customer.

9. Customer service

For any complaints relating to hotel reservation, our customer service center is open Saturday through Thursday from 8am to 6:30pm at the following telephone numbers:
- Telephone: +966133474242
- Fax + 966133473131
- Email : info@sasaljubail.com

10. Stay at the hotel

1. Pursuant to regulations in force in certain countries, customers may be asked to complete a police registration form on arrival at the hotel. For this purpose, customers will be asked to show proof of identity to confirm whether or not they need to complete the police registration form.
2. Some pets are welcome at certain hotels provided they are kept on a leash or in a cage in all common areas of the establishment. For hygiene reasons, pets are not allowed in catering areas.
3. The customer agrees and undertakes to use the room responsibly. Any behavior contrary to good morals and public order will therefore result in the hotelier asking the customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made.

11. Liability

1. The photographs shown on the website are for information purposes only. Although every effort is made to ensure that the photographs, graphic images and text used to illustrate the displayed hotels provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of any change of furniture or renovation. Customers may not make any claim in this respect.
2. sas hotel shall not be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in the event of a force majeure, actions of third parties, actions of the customer or of his partners, such as unavailability of the Internet network, no access to the website, external intrusion, computer viruses, or in the event of non-authorized prepayment from the bearer's bank.
3. sas hotel accepts no responsibility for any indirect damage as a result, in particular loss of earnings, actions of third parties, actions of the client or of his partners.
4. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for any reason attributable to the customer will lead to cancellation of the order at the customer's expense, without prejudice to any civil or criminal action that may be brought against the customer.

12. Complaints

Complaints relating to failure to execute or poor execution of hotel services must, under penalty of foreclosure, be made known to sas hotel in writing within 24 hours of arrival at the hotel, either directly to the hotel or to the Customer Service address indicated above.

13. Prices

1. The prices pertaining to the reservation of services are indicated before and during reservation.
2. The prices shown are per room for the number of people and the date(s) specified.
3. The prices are confirmed with the client as a tax-inclusive amount in the hotel's commercial currency, which may sometimes differ from the hotel's local currency. These prices are only valid during the period stated on the website.
4. If payment to the hotel is made in a currency other than the currency confirmed on the reservation, the client will be liable for the conversion fees.
5. All reservations, regardless of their origin, are payable in the hotel's local currency unless specifically indicated otherwise at the hotel.
6. Unless specified otherwise, supplementary services (breakfast, half-board, full-board etc.) are not included in the price.
7. Tourist tax, specified for each rate, shall be paid locally directly to the hotel, with the exception of online prepayments where this amount may be included.
8. Prices take account of the VAT applicable on the day of the reservation and any change to the applicable VAT rate will be automatically reflected in the prices shown on the billing date.
9. Any change to or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the billing date.
10. Foreign currency conversions are given as guidance only and are non-binding. Only the currency confirmed at reservation is guaranteed; if this currency is different from the one used at the hotel, the client will be liable for any conversion fees.
11. If a rate states that the payment is to be made upon arrival at or departure from your hotel, and that the customer's currency is not the same as that of the hotel, it is possible that the rate debited by the hotel will be different to that indicated during booking. This would take in account any exchange rate changes between the date the booking was made and the dates of the hotel stay.
12. sas hotel shall state the total order amount when the customer confirms the reservation.

14. Payment

1. Customers shall provide their bank details as a guarantee of the reservation except for special conditions or rates, using a credit card or retail card (Visa, MasterCard, American Express, Diners Club etc. ) indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number without spaces, its expiration date and the card security code
2. The payment is debited at the destination hotel, unless under special conditions or rates where the payment is made at reservation (online prepayment on certain rates). This prepayment is classified as a deposit. Where the rate is not prepaid online, the hotel can request from the client, upon arrival, a deposit or authorization to debit the credit card. This allows the hotel to guarantee the payment of amounts relating to services used at the hotel.
3. At the time of prepayment, the amount debited for the reservation includes: the price of the accommodation, taxes related to the accommodation, the price of catering if breakfast is selected, taxes related to catering and any other supplementary services selected by the customer
4. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of the reservation.

15. Force majeure

sas hotel cannot be held liable with respect to the customer for failure to execute its obligations resulting from an event of force majeure.

16. Applicable law

1. These terms and conditions of sale are governed by law.
2. Applicable to both substantive and procedural rules.

17. Entirety of agreement

1. These general terms and conditions of sale, the sales conditions for the rate reserved by the customer and the reservation form or request express the parties' obligations in their entirety.
2. These terms and conditions override all general or specific conditions communicated by the customer.
3. The documents constituting the contractual obligations between the parties are, in order of decreasing priority; the reservation form or request (covering the specific conditions of the reserved rate) and these terms and conditions.
4. In case of discrepancy between the reservation form and the terms and conditions, only the clauses of the reservation form shall apply for the obligation in question.

23. Development/modification of the general terms and conditions of online sale

sas hotel may change or add to these general terms and conditions of online sale at any time. In this case, the new version of the general terms and conditions of online sale will be published online by sas hotel From the time it is published online, the new version of the general terms and conditions of online sale will apply automatically to all customers.